Eligible Cases
Damaged deliveryProduct arrived damaged during transit
Wrong productIncorrect product delivered
Notification Window
DeadlineWithin 24 hours of delivery
EvidencePhoto or video of the package and product required
Resolution
OutcomeReplacement only — no refunds
ProcessReplacement route and delivery window confirmed by email
Contact us at onfio@arqua.vip or +47 940 82 992 within the notification window. This policy must be read before placing an order request.